After notifying us of your withdrawal, you have a further 14 days to return the item.
Please include your order number or proof of purchase to help us process your request.
Return Conditions
Please handle and try on products only as necessary to establish their nature, characteristics and fit.
For hygiene reasons, tights supplied in sealed packaging may not be eligible for return if the hygiene seal has been broken after delivery, where the applicable legal exemption applies.
Items should be returned with their original packaging where possible.
Your statutory rights regarding faulty, damaged, or incorrectly supplied products remain unaffected.
Please include your order number and the reason for your return, if you wish to provide one.
We will provide return instructions and the appropriate return address.
Please contact us before sending your return so we can provide the correct details. This does not affect your statutory right to withdraw from your purchase.
Return Shipping Costs
For returns made under the 14-day right of withdrawal, customers are responsible for the direct cost of return shipping, unless otherwise stated or required by law.
If you receive a defective, damaged, or incorrect item, please contact us so we can arrange an appropriate solution at no additional cost to you.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at customersupport@mykhaos.com.
Where possible, include photographs of the item and packaging so we can resolve the issue efficiently.
Your legal rights regarding non-conforming goods remain unaffected.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, please contact us about returning your original purchase and place a new order.
This does not affect your statutory consumer rights.
Refunds
Once we receive your returned item, we will process your refund in accordance with applicable consumer protection laws.
For a valid withdrawal, we will refund the payments received from you, including the original standard delivery cost where required by law.
Refunds will be issued using the original payment method, unless otherwise agreed.
We will issue the refund without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.
Please allow additional time for your bank or payment provider to process the transaction.
Contact Us
For return requests, refunds, or any questions, please contact:
