Shipping policy

Last updated: October 23, 2026

Thank you for shopping with MY KHAOS. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Policy

Last updated: October 23, 2026

Thank you for shopping with MY KHAOS. This Shipping Policy explains how we process and ship your orders, our shipping costs, estimated delivery times, and what to expect after placing an order.

Order Processing

We aim to process and dispatch all orders as quickly as possible.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Methods & Delivery Times

We ship from Slovakia to selected European countries.

Estimated delivery times vary depending on the destination and typically range from 2 to 9 business days, including order processing.

Delivery times are estimates and may be affected by weekends, public holidays, carrier delays, or circumstances beyond our control.

Shipping Costs

Shipping fees depend on your delivery destination and are displayed at checkout before payment.

• Domestic Shipping (Slovakia): €2.99

• International Shipping: from €3.99

All orders are delivered to the shipping address provided at checkout.

For detailed rates and estimated delivery times, please visit our Shipping & Returns page.

European Union Taxes & Duties

Orders shipped from Slovakia to other EU countries are generally not subject to import customs duties, provided the goods are in free circulation within the EU.

Applicable VAT is handled in accordance with relevant tax regulations. The total amount payable will be displayed at checkout before you confirm your purchase.

Shipping Destinations

We currently offer shipping to the following European countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Shipping availability is confirmed at checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and tracking link, where available.

Please allow some time for tracking information to become active.

Address Accuracy

Please ensure your shipping address and contact information are correct before completing your order.

If you notice an error, contact us immediately. We will do our best to correct it before dispatch.

Lost, Damaged or Delayed Packages

If your order arrives damaged, is significantly delayed, or appears to be lost, please contact our customer support team as soon as possible.

If your package arrives damaged, please do not use the item and contact us with photographs of the packaging and product, if possible.

We will investigate the issue and help arrange an appropriate solution in accordance with your consumer rights.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We may be able to accommodate changes before dispatch. Once an order has been shipped, changes to the delivery details may no longer be possible.

Your statutory cancellation and withdrawal rights remain unaffected. Please refer to our Refund Policy for further information.

Contact Us

For any questions regarding shipping, delivery, or your order, please contact:

customersupport@mykhaos.com

Thank you for shopping with MY KHAOS!